Shipping Policy

Last updated: June 25, 2025

1. General Processing Information

  • Order Confirmation: Orders are processed once payment is successfully received. You’ll get an order confirmation email immediately after checkout.
  • Support Hours: Our customer care team is available Monday–Friday, 9:00 AM–6:30 PM EST (GMT-05:00).
  • Cut-Off Time: Orders placed by 5:00 PM EST (GMT-05:00, New York) on a business day are processed the same day. Orders after this cut-off, or on weekends/holidays, will be processed the next business day.

2. Shipping Carriers

We partner with trusted carriers to deliver your order safely:

  • USPS (United States Postal Service)
  • DHL
  • EMS
  • Local Postal Services

3. Handling & Transit Times

We ship Monday–Friday, Eastern Standard Time (excluding U.S. federal holidays listed below). Total delivery time equals Handling Time + Transit Time.

Service LevelHandling TimeTransit TimeShipping FeeFulfillment Days
Standard Delivery2–5 business days5–15 business days$4.99Mon–Fri
Fast Delivery1–3 business days5–10 business days$24.99Mon–Fri

4. U.S. Postal Holidays (No Processing)

  • New Year’s Day (January 1)
  • Presidents’ Day (third Monday in February)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4)
  • Labor Day (first Monday in September)
  • Thanksgiving Day (fourth Thursday in November)
  • Christmas Day (December 25)

5. Order Tracking

  1. Within 1–2 business days of processing, you’ll receive a shipping notification with a tracking link.
  2. Please allow 3–7 days for the carrier to scan your package into their system.
  3. If no tracking appears after 7 days, it means your parcel is awaiting its first scan—please check again after 24 hours.
  4. If your shipment surpasses the estimated delivery window, contact us for assistance.

6. Customized & Personalized Orders

  • Custom or personalized items require additional design/production time.
  • We will notify you of any extra lead time based on the complexity of your request.

7. Shipping Restrictions

  • No shipments to:
    • Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
    • APO/FPO or similar military addresses
    • International destinations
  • Returned Packages:
    • Incorrect or incomplete addresses may result in returns. Returned orders are sent back to the carrier’s warehouse and disposed of.
    • A new shipping fee applies to re-ship returned orders.

8. Incorrect Address & Redirection

  • Please verify your shipping address at checkout.
  • Petropill is not responsible for parcels delivered to wrong addresses or for forwarding requests made directly with carriers after dispatch.
  • Any redirection or address updates requested after the package leaves our warehouse are at your own risk and expense.

If you have any questions or need further assistance, please reach out:

  • Address: 6288 Red Herring Dr, Winter Haven, FL 33881, United States Of America
  • Email: [email protected]
  • Phone:+1 (910) 593-7264
  • Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).

We’re dedicated to ensuring your order arrives promptly and securely. Thank you for shopping with Petropill!