Refund Policy

Last updated: June 25, 2025

At Petropill, we want you to be delighted with every purchase. Below is our comprehensive refund policy—please review it carefully.

1. Order Cancellations

  • Timeframe: You may cancel any order within 24 hours of placement, at no charge.
  • How to Cancel: Email us at [email protected] with your order number within the 24-hour window, and we’ll issue a full refund immediately.
  • After 24 Hours: Orders enter production and cannot be canceled or refunded.

2. Exchanges

  • Selection Accuracy: Verify size, design, and quantity before checkout—errors here cannot be exchanged.
  • Alternative: If you spot a selection mistake, cancel (within 24 hours) and place a new order.
  • Need Help? Contact our support team Monday–Friday, 9:00 AM–6:30 PM EST.

3. Return & Refund Eligibility

You have 180 days from delivery to request a return and refund for non-sale items under these conditions:

  • Defective or Damaged Goods: Any breakage or functional flaw upon arrival.
  • Incorrect Fulfillment: Wrong item, size, design, or material received.
  • Major Discrepancies: Product significantly differs from its online description.

Ineligible for Refund:

  • Items that have been worn, washed, altered, or missing original tags
  • Minor imperfections (e.g., a loose thread) not affecting functionality
  • Defects caused by customer misuse or accidents

4. How to Submit a Refund Claim

  1. Contact Support: Email [email protected] with:
    • Your order number and name on the order
    • Photos evidencing the issue
    • Proof of purchase (order confirmation or shipping label)
    • Any relevant correspondence (e.g., email threads)
  2. Response Time: Expect a reply within 2–3 business days with a return authorization.
  3. Ship Back:
    • Pack items securely, include your authorization and proof of purchase.
    • Use your preferred carrier and bear the shipping cost.
    • Provide us with the carrier’s tracking number.

5. Refund Processing

  • Inspection & Approval: Once we receive and inspect your package, we’ll notify you of approval or denial via email.
  • Timing: Approved refunds are processed within 2 business days.
  • Credit Issuance: Refunds—including original shipping charges—are applied to your original payment method. Allow 10–15 business days for the credit to appear; if delayed, please check with your bank.

6. Important Details

  • Policy Window: Refund requests after 180 days from delivery are not accepted—your order is then final.
  • Return Shipping Costs: Customers are responsible for return postage, unless the item is defective or incorrect.
  • Lost Returns: We are not liable for packages lost in transit back to us; consider using insured or trackable shipping.

If you have any questions about our refund policy or need assistance, please reach out:

  • Address: 6288 Red Herring Dr, Winter Haven, FL 33881, United States Of America
  • Email: [email protected]
  • Phone:+1 (910) 593-7264
  • Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).

Thank you for choosing Petropill—we appreciate your business and strive to deliver exceptional service every step of the way.