Below you’ll find quick answers to our most common questions. For details, please refer to our full Shipping Policy, Return Policy, and Refund Policy pages.
Shopping
Question
Answer
How can I find products on Petropill?
Use the Search bar at the top of any page, or browse by category via the main menu.
Can I save items for later?
Yes—click “Add to Wishlist” on any product page. View your saved items under My Account → Wishlist.
How do I know if an item is available?
On the product page:
• In stock: “Add to Cart” is enabled
• Out of stock: Sign up for an email alert when it’s replenished
Is account creation required to order?
No—you can check out as a Guest by entering shipping and payment info only. Creating an account lets you track orders, store addresses, and access member-only perks.
Payment
Question
Answer
What payment methods are accepted?
Visa, MasterCard, American Express, Discover, PayPal, and most major debit cards.
Is my payment data safe?
Yes—Petropill uses 256-bit SSL encryption and complies with PCI-DSS standards, so your card details are transmitted and stored securely.
Can I apply a discount code?
Absolutely. Enter your code in the “Coupon / Gift Card” field at checkout and click Apply.
What if my payment is declined?
You’ll see an error message and receive an email. Please verify your card details or choose another method. If problems persist, contact us and we’ll help troubleshoot.
Shipping
Question
Answer
Which carriers do you use?
We ship via USPS, DHL, EMS, and local postal services.
How long until my order ships?
Orders placed by 5:00 PM EST (GMT-05:00) Mon–Fri are processed the same day; orders after cut-off or on weekends/holidays ship next business day.
What are delivery time frames and fees?
Delivery = Handling Time + Transit Time:
• Standard (2–5 days + 5–15 days): $4.99
• Fast (1–3 days + 5–10 days): $24.99
See our Shipping Policy for full details.
How can I track my package?
You’ll receive a tracking link via email within 1–2 business days of processing. Allow 3–7 days for the carrier’s first scan. If tracking isn’t visible after 7 days, check again in 24 hours or contact us for help.
Do you ship internationally?
No—currently we ship only within the continental U.S. (excluding Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and APO/FPO addresses).
Returns & Exchanges
Question
Answer
What is the return window?
You have 180 days from delivery to return most non-sale items in new, unworn condition with tags and receipt.
How do I start a return?
Email [email protected] or submit a request via Contact Us with your order number, photos of any damage, and preference for refund or replacement. We’ll send you a prepaid label and instructions.
Who covers return shipping?
Return cost: $0.00 for approved returns of defective, damaged, or incorrect items. Customers pay return postage for all other returns (e.g., change of mind).
Can I exchange instead of return?
Yes—size/color exchanges (one per order) are free. Contact us with your order number and desired variant, and we’ll arrange shipment of your replacement once we receive the original.
Refunds
Question
Answer
When will I get my refund?
After we receive and inspect your return, approved refunds are processed within 2 business days. Credits—including original shipping—post to your payment method within 10–15 business days; if delayed, please check with your bank.
What qualifies for a refund?
Damaged, defective, incorrect, or materially different items are fully refundable within 180 days. Items that are worn, washed, altered, or missing tags/receipt are not refundable.
If you still have questions, our team is here Mon–Fri, 9:00 AM–6:30 PM EST:
Address: 6288 Red Herring Dr, Winter Haven, FL 33881, United States Of America.
